Company Policies
Company Policies
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Privacy Policy
How we use your personal information
This privacy notice is to let you know how Eakin Healthcare promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018
Our Privacy Promise
We promise:
To keep your data safe and private
Not to sell your data
How the law protects you
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside of eakin Healthcare. The law says we must have one or more of these reasons:
To fulfil a contract we have with you, or
When it is our legal duty, or
When it is in our legitimate interest, or
When you consent to it
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.
Where we collect personal information from
We may collect personal information about you (or your business) from these sources: Data you give to us:
When you apply for our products and services
When you talk to us on the phone
When you use our websites, mobile device apps, web chat
In emails and letters
In customer surveys
If you take part in our competitions or promotions
If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.
Analytics
When you visit our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We use the information to report on visitor numbers, and to make improvements to our service.
This information is collected only if visitors opt in. The information collected is classed as personal data because Google assigns a unique identifier to each visitor. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Please read our Cookie Policy for more information.
Who we share your personal information with
We may share your personal information with trusted third parties. For example:
Operational companies such as delivery couriers.
Appointed distributor in the country in which you live.
Direct marketing companies who help us manage our electronic communications with you.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
Sharing your data with third parties for their own purposes
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government bodies, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
For further information please contact our Data Protection Office using the contact information shown in the How to get a copy of your personal information section.
Marketing
We may use your personal information to tell you about relevant business information, products and offers. This is what we mean when we talk about ‘marketing’.
The personal information we have for you is made up of what you tell us, and data we collect when you use our services.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, may be relevant for you.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time.
We may ask you to confirm or update your choices, if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us.
External links
Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URL’s [web addresses].
Users are advised to take caution and good judgement before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
How long we keep your personal information
We will keep your personal information for as long as you are a customer of Eakin Healthcare. After you stop being a customer, we may keep your data for up to 7 years for one of these reasons:
To respond to any questions or complaints.
To maintain records according to rules that apply to us.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for these purposes.
How to get a copy of your personal information
You can access your personal information we hold by writing to us at this address:
Data Protection Officer
Eakin Healthcare
15 Ballystockart Road,
Comber,
Co.Down,
BT23 5QY,
Northern Ireland
Alternatively, you can email [email protected].
To facilitate this request as quickly as possible, please use the following template (link to template) to ensure we have all the information required to process your request.
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.
If you do, we will take reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it. We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted. You can ask us to restrict the use of your personal information if:
It is not accurate.
It has been used unlawfully but you don’t want us to delete it.
It is not relevant any more, but you want us to keep it for use in legal claims.
You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact our Data Protection Office using the contact information shown in the How to get a copy of your personal information section.
How to withdraw your consent
You can withdraw your consent at any time. Please contact our Data Protection Office using the contact information shown in the ‘How to get a copy of your personal informatrion’ section if you wish to do so.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact our Data Protection Office using the contact information shown in the ‘How to get a copy of your personal information’ section.
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.
Health, Safety and Environmental Policy
| Type | File Name | Language |
|---|---|---|
 | Eakin Healthcare -Health, Safety and Enviromental Policy – Signed 8-11-23 | English |
Modern Slavery Statement
| Type | File Name | Language |
|---|---|---|
| Eakin Healthcare – Modern Slavery Act Statement | English |
Cookie Policy
Cookie Policy
Effective Date: 22-Aug-2023
Last Updated: 22-Aug-2023
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